Play Smart. Stay in Control.
Enjoy haji bet Safely.

1 Our Commitment to Responsible Gaming

At haji bet, responsible gaming is not an afterthought — it is a foundational principle that shapes how we design our platform, our promotions, and our player support services. We believe that gambling should be a form of entertainment, enjoyed freely and within personal limits, and that every player deserves the tools and information needed to keep it that way.

haji bet is built specifically for the Bangladesh market, and we understand the social and cultural context in which our players engage with online betting. We recognise that a small proportion of players may develop patterns of gambling that become harmful, and we take that responsibility seriously. Our platform is equipped with a comprehensive set of responsible gaming features, and our support team is trained to identify and respond to signs of problem gambling with empathy and professionalism.

Our commitment extends to the following core principles:

• Player wellbeing over profit: The long-term health and safety of our players is prioritised above short-term commercial gain. We will never pressure a player to continue playing or to increase their deposit limits.
• Transparency: All terms, odds, house edges, and wagering requirements are clearly communicated so that players can make fully informed decisions before placing any bet.
• Accessibility of tools: Every responsible gaming tool described on this page is available to all registered haji bet players at no cost, accessible directly from the account settings dashboard without the need to contact support.
• Proactive monitoring: haji bet's responsible gaming team actively monitors player behaviour for signs of problem gambling. If we identify concerning patterns — such as rapidly escalating deposits, extended unbroken sessions, or frequent large losses followed by attempts to recover — we will make contact proactively and, where necessary, apply protective measures.
• Staff training: All haji bet customer support staff complete responsible gaming awareness training. They are equipped to have sensitive, non-judgmental conversations with players who raise concerns about their gambling behaviour.

2 18+ Age Restriction Policy

haji bet operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make a deposit, or place any bet on the haji bet platform. This policy applies to all players in Bangladesh without exception and is enforced through our mandatory identity verification (KYC) process.

Age Verification Process: During the account registration process, all players are required to confirm that they are 18 years of age or above. Before any withdrawal can be processed, haji bet requires players to complete identity verification by submitting a copy of a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driver's licence — together with proof of date of birth. Any player who cannot demonstrate that they are 18 or older will have their account suspended and any funds held pending further review.

Underage Access Prevention: haji bet takes the following measures to prevent underage individuals from accessing our platform:

• Mandatory age confirmation checkbox during registration.
• KYC identity verification required before any withdrawal is processed.
• Monitoring of account registration patterns to detect potential underage access attempts.
• Immediate account suspension where underage use is suspected, pending verification.
• No promotional material is targeted at individuals under the age of 18.

Parental Controls: If you share a device with family members who are under 18, we strongly recommend using parental control software to prevent access to online gambling sites. Free parental control tools are available for all major devices and operating systems — please refer to your device manufacturer's support resources for guidance on setting these up.

3 Deposit Limits

One of the most effective responsible gaming tools available at haji bet is the ability to set personal deposit limits. Deposit limits allow you to cap the total amount of money you can transfer into your haji bet account over a defined time period, ensuring that your gambling spending never exceeds what you have budgeted and are comfortable losing.

haji bet offers deposit limits across three time frames:

• Daily Deposit Limit: The maximum amount you can deposit within any single 24-hour period, denominated in Bangladeshi Taka (৳).
• Weekly Deposit Limit: The maximum amount you can deposit within any rolling 7-day period.
• Monthly Deposit Limit: The maximum amount you can deposit within any rolling 30-day calendar period.

How to Set a Deposit Limit: Log into your haji bet account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Enter your desired limit amount in Taka for each time frame you wish to apply. You may set limits on one, two, or all three time frames simultaneously.

Limit Reduction vs. Limit Increase: Reducing a deposit limit takes effect immediately — the new lower limit applies to all transactions from the moment you save the change. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This delay is intentional: it gives you time to reconsider the increase and protects against impulsive decisions made in the heat of a gambling session.

4 Time-Out & Cooling-Off Periods

Sometimes a player may feel that they need a short break from gambling without committing to a longer self-exclusion period. haji bet's time-out feature is designed exactly for this purpose — it allows you to temporarily suspend your account for a defined short period, giving you space to rest, reflect, and return only when you feel ready.

Available Time-Out Durations:

• 24 Hours: A brief overnight break. Ideal if you have been playing for an extended session and feel it is time to step away.
• 7 Days: A one-week cooling-off period. Useful if you have had an emotionally charged gambling session or feel your play has been more frequent than you would like.
• 30 Days: A one-month break that provides meaningful distance from gambling without the permanence of self-exclusion.

What Happens During a Time-Out: Once a time-out is activated, your haji bet account is immediately suspended. You will not be able to log in, place bets, make deposits, or participate in any promotional activity for the duration of the time-out. Any pending bets placed before the time-out was activated will be settled as normal. Your account balance is preserved and will be available to you once the time-out expires.

Ending a Time-Out Early: Time-outs of 24 hours and 7 days cannot be cancelled early — they must run their full duration. A 30-day time-out may be ended early only by submitting a written request to [email protected], subject to a mandatory 7-day review period before reactivation.

Session Time Reminders: In addition to formal time-out periods, haji bet offers in-session time reminders. You can configure your account to display an on-screen notification after 30, 60, or 90 minutes of continuous play, reminding you how long you have been active and encouraging you to take a break. These reminders do not suspend your account — they are gentle nudges to promote healthy play habits.

5 Self-Exclusion

Self-exclusion is a serious, longer-term measure available to any haji bet player who feels that they need to stop gambling for an extended period. Unlike the short-term time-out feature, self-exclusion involves a firm commitment to abstain from gambling on haji bet for a significant length of time. We strongly encourage any player who is struggling with their gambling to consider self-exclusion and to contact our support team for assistance in activating it.

Self-Exclusion Periods Available:

• 6 Months: A meaningful period of abstention suitable for players who have noticed early signs of problem gambling and want to break the habit before it escalates.
• 1 Year: A full year away from gambling, providing substantial time to address the underlying factors contributing to problematic play.
• 3 Years: An extended exclusion for players who have experienced significant negative consequences from gambling and need a long recovery period.
• Permanent: An indefinite self-exclusion with no planned end date, intended for players who have decided they will never return to gambling. Permanent self-exclusion cannot be reversed.

What Happens When You Self-Exclude:

• Your account is immediately and fully suspended — no login, no deposits, no betting.
• All marketing and promotional emails from haji bet are stopped immediately.
• Your account balance at the time of exclusion is preserved. You may request a withdrawal of your remaining balance by contacting [email protected].
• Any pending bonus offers or free bet credits are forfeited and will not be reinstated upon return (where applicable).
• haji bet's responsible gaming team will make a good-faith effort to ensure that you cannot create a new account during the self-exclusion period. If you believe a new account has been mistakenly accepted during your exclusion period, please notify us immediately.

How to Request Self-Exclusion: You can activate self-exclusion directly from your account settings under Account Settings > Responsible Gaming > Self-Exclusion. Alternatively, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify your desired exclusion period. Self-exclusion takes effect within 24 hours of the request being received and confirmed.

Returning After Self-Exclusion: For exclusions of 6 months, 1 year, or 3 years, players wishing to return to haji bet at the end of their exclusion period must submit a written reactivation request and complete a responsible gaming assessment with our support team. Reactivation is not automatic — it requires a deliberate action on your part and a 7-day reflection period before access is restored. Permanent self-exclusion cannot be reversed under any circumstances.

6 Recognising Problem Gambling

Problem gambling — sometimes referred to as gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant harm to themselves or those around them. It can develop gradually and is often difficult to recognise from the inside. Understanding the warning signs is the first step toward getting help.

haji bet encourages all players to periodically and honestly review their own gambling behaviour. The following self-check questions are provided to help you reflect on whether your relationship with gambling remains healthy.

Answering "yes" to any of the above does not mean you are beyond help — it means you may benefit from taking action sooner rather than later. Problem gambling is treatable, and many people successfully recover with the right support. haji bet's responsible gaming team is available to guide you toward the tools and resources that best fit your situation.

7 Support & Help Resources

haji bet strongly encourages any player who is concerned about their gambling — or the gambling of someone they care about — to seek support from qualified professionals. The following types of resources are available to players in Bangladesh and internationally.

Professional Counselling: Speaking with a trained counsellor who specialises in behavioural addictions, including gambling disorder, is one of the most effective routes to recovery. Counsellors can provide confidential, non-judgmental support and help you develop strategies to manage gambling urges. In Bangladesh, mental health and counselling services are available through hospitals, NGOs, and private practitioners across major cities including Dhaka, Chittagong, and Sylhet.

National Mental Health Helplines: Bangladesh has a growing network of mental health helplines operated by government health authorities and registered NGOs. If you are in distress due to gambling-related problems, please contact a national mental health helpline in your area. Details can be found through the Directorate General of Health Services (DGHS) Bangladesh website.

International Online Support: For players who prefer to access support discreetly and in English, international online resources are available around the clock. Organisations such as Gamblers Anonymous offer peer support networks, and many offer anonymous online chat or phone-based counselling.

Family and Relationship Support: Problem gambling affects not only the individual player but also their family and loved ones. Support resources for families dealing with the impact of a relative's problem gambling are available through social services and family counselling organisations. If you are a family member concerned about a loved one's gambling, reaching out to these services can provide valuable guidance on how to offer support constructively.

Financial Counselling: Gambling-related debt is a common consequence of problem gambling. If gambling has caused significant financial hardship for you or your family, speaking with a financial counsellor or debt management service can help you develop a plan to stabilise your situation. Free financial counselling services are available through several NGOs and social enterprises operating in Bangladesh.

8 Contact haji bet Support

If you have any questions about responsible gaming at haji bet, wish to activate any of the tools described on this page, or simply want to talk to someone about your gambling, our dedicated support team is available 24 hours a day, 7 days a week, every day of the year.

We treat all responsible gaming enquiries with the highest level of sensitivity and confidentiality. You will never be judged, pressured, or made to feel uncomfortable for reaching out. Our goal is to make sure that every haji bet player in Bangladesh has access to the help they need, whenever they need it.

• Response Time: All responsible gaming emails are responded to within 24 hours, Bangladesh Standard Time (UTC+6).
• Language: Our support team communicates in English and is familiar with the Bangladeshi context and player needs.
• Confidentiality: All responsible gaming communications are handled discreetly and are not shared with third parties except where legally required.
• No Pressure: Contacting support about responsible gaming will never result in marketing calls or promotional follow-ups. We separate responsible gaming communications entirely from our commercial activity.

Alternatively, you can access all responsible gaming tools directly from your account by navigating to Account Settings > Responsible Gaming after logging in. Tools available include deposit limits, session time reminders, time-out activation, and self-exclusion requests — all accessible without needing to contact support.

Remember: gambling at haji bet should always be an enjoyable form of entertainment. The moment it stops being fun, or when it begins to affect your finances, relationships, or mental health, it is time to use the tools available to you or to seek professional help. haji bet is with you every step of the way.