haji bet Privacy Policy

1 Information We Collect

haji bet collects personal information from you in the course of account registration, identity verification, payment processing, customer support interactions, and general platform use. The categories of personal data we collect are described below. We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data except where explicitly required for identity verification under applicable law.

Registration Data: When you create a haji bet account, we collect your full name, date of birth, email address, mobile phone number (used for bKash, Nagad, or Rocket account verification), and your chosen username and password. This information is required to establish and maintain your account and cannot be omitted.

Identity Verification (KYC) Data: To comply with our anti-money laundering (AML) obligations and to verify that all players are aged 18 or above, haji bet may request copies of official identity documents such as your National Identity Card (NID), passport, or driver's licence, together with a recent utility bill or bank statement confirming your address.

Financial Transaction Data: We record details of all deposits and withdrawals processed through your haji bet account, including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard), transaction amounts in Bangladeshi Taka (৳), transaction reference numbers, timestamps, and payment account identifiers such as mobile wallet numbers. We do not store full card numbers or CVV codes on our servers.

Betting and Gaming Activity Data: haji bet maintains detailed records of all bets placed, games played, wager amounts, outcomes, bonus use, and account balance changes. These records are necessary for dispute resolution, fraud prevention, and responsible gaming monitoring.

Technical and Device Data: When you access haji bet, our servers automatically collect your IP address, device type and model, operating system, browser type and version, session duration, page views, referring URL, and general geographic location (city/region level — we do not collect precise GPS coordinates). This data is used for security monitoring, fraud detection, and platform performance optimisation.

Communications Data: If you contact haji bet via email, live chat, or any other support channel, we retain records of those communications, including the content of messages, timestamps, and the resolution of any issues raised. This enables us to maintain service quality and resolve disputes accurately.

2 How We Use Your Data

haji bet uses the personal information it collects for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected without first obtaining your explicit consent or as otherwise required by law.

haji bet will never use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without providing you with the ability to request human review. Automated systems are used to assist in fraud detection and responsible gaming flagging, but final decisions in those processes involve human review by our compliance team.

3 Legal Basis for Processing

haji bet processes your personal data on the following legal grounds, as described in the table in Section 2 above:

• Contract Performance: Processing is necessary to fulfil our contractual obligations to you as a registered haji bet player — including maintaining your account, processing payments in Bangladeshi Taka, settling bets, and providing customer support.
• Legal Obligation: Certain processing activities — particularly age verification (18+ requirement), KYC identity checks, anti-money laundering record-keeping, and responsible gaming interventions — are required by applicable laws and internal regulatory standards that haji bet is obligated to follow.
• Legitimate Interests: haji bet processes certain data to pursue its legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes fraud prevention, security monitoring, platform analytics, and improving the quality of our services for all Bangladesh players.
• Consent: Where processing is based on your consent — such as receiving marketing emails or the use of non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

4 Data Sharing & Disclosure

haji bet does not sell, rent, or trade your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for the specific purpose in question.

Payment Processing Partners: To process your deposits and withdrawals, haji bet shares the minimum required transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and participating banks. These providers operate under their own privacy policies and are bound by applicable financial data protection standards.

Game Content Providers: When you play games powered by third-party studios — including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — certain technical session data (such as a pseudonymous player session token) may be shared with those providers to enable gameplay and record outcomes. These providers do not receive your full name, contact details, or payment information.

Identity Verification Services: haji bet may use third-party KYC verification services to assist in confirming player identity and age. These services process your KYC documents under strict confidentiality agreements and are prohibited from using that data for any other purpose.

Analytics and Platform Services: haji bet uses internal analytics tools to understand platform usage patterns. Where third-party analytics services are used, they receive only anonymised or pseudonymised data and are contractually prohibited from re-identifying individual users.

Legal and Regulatory Disclosures: haji bet may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, valid legal process, or to protect haji bet's rights and the integrity of its platform. We will notify you of any such disclosure request where legally permitted to do so.

5 Cookies & Tracking Technologies

haji bet uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform efficiently, remember your preferences, maintain your login session, and analyse platform performance. This section explains the types of cookies we use and how you can manage your preferences.

You can manage cookie preferences through your web browser settings. Most browsers allow you to block or delete cookies; however, disabling strictly necessary or fraud prevention cookies may prevent you from logging in or using core haji bet features. Detailed instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Samsung Internet) are available through each browser's help centre.

6 Data Retention

haji bet retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised so that it can no longer be associated with any individual.

• Active Account Data: Registration data, KYC documents, and account preferences are retained for the full duration of your active haji bet account plus a minimum of 5 years after account closure, as required for AML record-keeping.
• Financial Transaction Records: Records of all deposits, withdrawals, and bet settlements are retained for a minimum of 5 years from the date of each transaction to comply with financial record-keeping obligations.
• Communications Data: Customer support communications are retained for 2 years from the date of the last interaction, or longer where the communication relates to an unresolved dispute or legal claim.
• Technical and Device Logs: Server logs, IP address records, and session data are retained for up to 12 months for security and fraud investigation purposes, after which they are automatically purged.
• Marketing Preferences: Records of your marketing consent or opt-out are retained indefinitely to ensure we honour your stated preferences — even after account closure.
• Anonymised Analytics Data: Aggregated, anonymised platform analytics that cannot be traced to any individual player may be retained indefinitely for product development and business planning purposes.

If you request deletion of your account and personal data, haji bet will honour that request within 30 days, subject to retaining records that are required by law or necessary to resolve outstanding disputes, enforce our Terms & Conditions, or defend legal claims.

7 Your Privacy Rights

As a haji bet player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, submit a written request in English to [email protected] with your account username and the specific right you wish to exercise. haji bet will respond within 30 days of receiving a valid request.

• Right to Access: You may request a copy of all personal data haji bet holds about you, together with information about how it is used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update certain information — such as your email address or mobile number — directly via your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing applies. This right is subject to our legal retention obligations described in Section 6.
• Right to Restriction of Processing: You may ask haji bet to pause the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you may request a copy of the personal data you have provided to haji bet in a structured, commonly used, machine-readable format (such as CSV or JSON).
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for fraud detection, where you have grounds relating to your particular situation. You also have an absolute right to object to direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

8 Data Security

haji bet implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure is reviewed and updated regularly to address emerging threats relevant to online gambling platforms serving the Bangladesh market.

Technical Measures include:

• TLS 1.2/1.3 encryption for all data transmitted between your device and haji bet's servers.
• AES-256 encryption for sensitive data stored in our databases, including KYC documents and payment account identifiers.
• Secure password hashing using industry-standard algorithms — haji bet staff cannot view your plaintext password.
• Two-factor authentication (2FA) available to all players as an optional additional layer of account security.
• Intrusion detection and prevention systems (IDS/IPS) monitoring our network perimeter in real time.
• Regular penetration testing and vulnerability assessments conducted by independent security professionals.

Organisational Measures include:

• Strict access controls ensuring that only authorised personnel with a legitimate business need can access personal data.
• All staff with access to personal data are trained in data protection obligations and are bound by confidentiality agreements.
• A documented data breach response plan that requires haji bet to notify affected players promptly in the event of a security incident that poses a risk to their rights and freedoms.

Despite these measures, no online platform can guarantee absolute security. You play an important role in protecting your own data by using a strong, unique password for your haji bet account and by logging out of shared devices after each session. Never share your login credentials with any third party.

9 Third-Party Services

The haji bet platform integrates with a number of carefully selected third-party service providers to deliver its full range of casino and sports betting features. Each third-party provider that processes personal data on behalf of haji bet is required to enter into a data processing agreement that obliges them to handle your data in accordance with this Privacy Policy and applicable data protection standards.

The categories of third-party services integrated with haji bet include:

• Game Content Providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe supply the casino games and live dealer experiences available on haji bet. These providers receive pseudonymous session data to enable gameplay but do not receive your full identity or payment details.
• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card networks (Visa, Mastercard) process financial transactions on behalf of haji bet. These providers are subject to their own regulatory obligations and privacy policies in relation to the financial data they process.
• Identity Verification Providers: Third-party KYC service providers assist haji bet in verifying player age and identity. All KYC data shared with these providers is handled under strict contractual confidentiality protections.
• Infrastructure and Hosting Providers: haji bet's platform is hosted on secure server infrastructure. Our hosting partners have access only to encrypted data and are contractually obligated to maintain appropriate security standards.

haji bet is not responsible for the privacy practices of independent third-party websites or services that are not part of the haji bet platform. This Privacy Policy applies solely to data processed by or on behalf of haji bet at haji-bet.com.

10 Policy Updates

haji bet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new legal obligations, or improvements to our platform. When we make material changes to this policy, we will notify registered players via the email address associated with their account at least 7 days before the changes take effect. Non-material clarifications or corrections may be applied without advance notice.

The effective date at the top of this page will be updated each time a revised version is published. We encourage you to review this Privacy Policy periodically — particularly before providing any new categories of personal information — to stay informed about how haji bet protects your data.

Your continued use of the haji bet platform following the notification of any material changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised terms, you must stop using haji bet and submit an account closure request to [email protected] before the changes take effect.